Account Number: [ACCT #]
Hello,
It's time for your next on-site service to process your outdated products. Your Return Solutions rep, [REP NAME], is available to visit your store on [DATE]. If this date works for you, please reply as soon as possible to confirm. Appointments fill quickly, often 30-60 days in advance, so your prompt response is appreciated.
If you are not available on this date, please contact me at [CONTACT INFO] to discuss other options.
Please let me know if you have any questions.
Thank you and have a great day!
Sincerely,