SHERI'S CUSTOMERS
Hi {NAME},
It was a pleasure speaking with you today. Your account is now active for your {PROCESSOR} returns, but as mentioned on our call, you also have access to our services for RX returns as well. I wanted to provide a high-level overview of our services and your login information for your new account.
The primary advantage of our service is how quickly and simply you receive your expired product returns credit. We issue a single check, for all credit due through our OneCheck Select program, within as few as 10 days after your return, or you can choose from our 30 or 90-day options. The rate depends on the timeframe you select. The manufacturer credits are listed directly on your check stub, significantly reducing the time spent reconciling estimated versus received credit.
Our fee is an all-inclusive percentage of your returnable product value, so there are no additional charges for shipping, controls processing, or destruction of non-returnable items. However, if it is determined that no items within the return are eligible for credit, then our destruction fees may apply. The minimum fee is $150, and I've attached the pricing list for your records.
Choose from our comprehensive on-site service or our online mail-in service. Details of each are below:
On-Site Service
- Experienced reps scan all prescription shelves for short-dated and outdated items.
- All items are scanned into our proprietary valuation software.
- Items are packaged and prepared for FedEx pickup.
- Receive a credit estimate before the rep leaves your store.
- Minimum $400 service fee.
Mail-In Service
- Inventory products quickly online.
- Print Return Authorization form and prepaid UPS shipping label.
- Give boxes to any UPS driver.
- Receive a credit estimate online within 3-5 business days.
- Minimum $150 service fee.
Our rates are as follows:
To receive credit within: On-Site Rate Mail-In Rate
90 days 13.4% 10.9%
30 days 17.4% 14.9%
10 days 21.4% 18.9%
We offer discounted rates for members of partnered buying groups. Please let me know if you have a buying group or GPO for discounted rates.
As mentioned in our call, your account is established. Please send a current copy of your DEA license and State license to dea@drugreturns.com or via fax at 865-675-2474. A current copy for both must be on file for all returns.
You can begin your mail-in return online as soon as you are ready by clicking here. Below is your login information. You will need to change your password the first time you log in.
Account#:
Username:
Password: ABC123
You may send currently expired items, control items expiring within one month, and non-control items expiring within four months. Please note that our minimum fee for mail-in returns is $150. We recommend if you only have a few items to hold them until you have a larger return to avoid additional charges. We recommend mail-in customers send a return every 3-6 months.
To remain compliant with the National Association of Boards of Pharmacy (NABP) and state regulations, you are required to inventory all prescription products.
You must provide an exact count for CII items. Non-control and CIII-CV item quantities may be estimated by rounding to the nearest quarter. You are not required to inventory OTC and HBC items.
Please combine all CII, CIII-CV, non-controls, and OTC items into a single return. If you have CII's, a DEA 222 form will automatically be printed and mailed to you upon completion of this inventory. Do not ship returns with CII's until receipt of 222 form(s).
Your account has been assigned to a dedicated customer service representative. Her name is Sheri Harmon. If you have any questions, you may reach her at 865-777-4560 or via email at sharmon@drugreturns.com, or feel free to let me know if I can be of further assistance. We look forward to working with you!
Thank you,
LESLIE'S CUSTOMERS
Hi {NAME},
It was a pleasure speaking with you today. Your account is now active for your {PROCESSOR} returns, but as mentioned on our call, you also have access to our services for RX returns as well. I wanted to provide a high-level overview of our services and your login information for your new account.
The primary advantage of our service is how quickly and simply you receive your expired product returns credit. We issue a single check, for all credit due through our OneCheck Select program, within as few as 10 days after your return, or you can choose from our 30 or 90-day options. The rate depends on the timeframe you select. The manufacturer credits are listed directly on your check stub, significantly reducing the time spent reconciling estimated versus received credit.
Our fee is an all-inclusive percentage of your returnable product value, so there are no additional charges for shipping, controls processing, or destruction of non-returnable items. However, if it is determined that no items within the return are eligible for credit, then our destruction fees may apply. The minimum fee is $150, and I've attached the pricing list for your records.
Choose from our comprehensive on-site service or our online mail-in service. Details of each are below:
On-Site Service
- Experienced reps scan all prescription shelves for short-dated and outdated items.
- All items are scanned into our proprietary valuation software.
- Items are packaged and prepared for FedEx pickup.
- Receive a credit estimate before the rep leaves your store.
- Minimum $400 service fee.
Mail-In Service
- Inventory products quickly online.
- Print Return Authorization form and prepaid UPS shipping label.
- Give boxes to any UPS driver.
- Receive a credit estimate online within 3-5 business days.
- Minimum $150 service fee.
Our rates are as follows:
To receive credit within: On-Site Rate Mail-In Rate
90 days 13.4% 10.9%
30 days 17.4% 14.9%
10 days 21.4% 18.9%
We offer discounted rates for members of partnered buying groups. Please let me know if you have a buying group or GPO for discounted rates.
As mentioned in our call, your account is established. Please send a current copy of your DEA license and State license to dea@drugreturns.com or via fax at 865-675-2474. A current copy for both must be on file for all returns.
You can begin your mail-in return online as soon as you are ready by clicking here. Below is your login information. You will need to change your password the first time you log in.
Account#:
Username:
Password: ABC123
You may send currently expired items, control items expiring within one month, and non-control items expiring within four months. Please note that our minimum fee for mail-in returns is $150. We recommend if you only have a few items to hold them until you have a larger return to avoid additional charges. We recommend mail-in customers send a return every 3-6 months.
To remain compliant with the National Association of Boards of Pharmacy (NABP) and state regulations, you are required to inventory all prescription products.
You must provide an exact count for CII items. Non-control and CIII-CV item quantities may be estimated by rounding to the nearest quarter. You are not required to inventory OTC and HBC items.
Please combine all CII, CIII-CV, non-controls, and OTC items into a single return. If you have CII's, a DEA 222 form will automatically be printed and mailed to you upon completion of this inventory. Do not ship returns with CII's until receipt of 222 form(s).
Your account has been assigned to a dedicated customer service representative. Her name is Leslie Wilson. If you have any questions, you may reach her at 865-777-3399 or via email at lwilson@drugreturns.com, or feel free to let me know if I can be of further assistance. We look forward to working with you!
Thank you,